Shipping your pet within 24 hours for orders placed before 12am.
Express delivery in France, Belgium, Switzerland and in all countries.
The delivery is ensured by our carrier, it can be Colissimo , Chronopost or DPD according to the consignment.
The parcel number is available in your account when the status of the order is passed in "Current delivery ". Delivery times are composed of two elements, as to know:
1- Preparation Time:
Reception of your order and preparation of it for shipment. According stock availability, shipping times are 1-2 days. When the order is placed before 12a.m., it is prepared and delivered to the carrier in the same day (subject to stock).
Time needed for our carrier to deliver your package to the delivery address notified in the order. Generally, for France it takes 24h - 72h*; for other areas the time may vary Shipping charges include packaging, handling and postage. Your package is shipped at your own risk. * Time in working days for shipments in mainland France. If you are absent during delivery, a calling card will be left in your mailbox indicating the post office or the nearest collect place. In case of non-receipt of your order or in an abnormality delivery, an investigation is conducted with the carrier on request; it may take several days 15 days worked on average.
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