Fast Delivery 24h - Delivery Mascot France, Belgium, Switzerland.
Shipping your pet within 24 hours for orders placed before 12am.
The delivery is ensured by our carrier, it can be Colissimo , Chronopost or DPD according to the consignment.
You can track your order on tracking websites: Colissimo, Chronopost, Dpd.
The parcel number is available in your account when the status of the order is passed in “Current delivery “. Delivery times are composed of two elements, as to know:
Les délais de livraison se composent de deux éléments:
1-Preparation Time:
Reception of your order and preparation of it for shipment. According stock availability, shipping times are 1-2 days. When the order is placed before 12a.m., it is prepared and delivered to the carrier in the same day (subject to stock).
2-Delivery times:
Time needed for our carrier to deliver your package to the delivery address notified in the order. Generally, for France it takes 24h – 72h*; for other areas the time may vary Shipping charges include packaging, handling and postage. Your package is shipped at your own risk. * Time in working days for shipments in mainland France. If you are absent during delivery, a calling card will be left in your mailbox indicating the post office or the nearest collect place. In case of non-receipt of your order or in an abnormality delivery, an investigation is conducted with the carrier on request; it may take several days 15 days worked on average.
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